Flower Delivery Covent Garden Returns and Complaints Policy

Guaranteed Fresh Flowers from Covent Garden’s Trusted Florist

At Flower Delivery Covent Garden, your satisfaction is at the heart of our service. As a trusted local florist serving households and businesses in the Covent Garden area, we are committed to delivering only the freshest flowers straight to your door. Our Fresh Flowers Guarantee ensures you receive beautiful blooms that meet your expectations every time you order from us.

Damaged-on-Arrival and Freshness Window Policy

Your flowers should arrive in immaculate condition and full of life. In the rare instance that your flowers are damaged on arrival or appear wilted, please contact us as soon as possible—preferably within 24 hours of delivery. To help us resolve the issue quickly, we may ask for a photo of the damaged bouquet and details about your order. We guarantee our flowers’ freshness for at least five days from delivery with proper care. If you believe the bouquet has not met this standard, please reach out to us within the freshness window so we can make things right.

Refund and Replacement Options

If your order is delivered damaged, wilted, or does not meet our fresh flower guarantee, we offer two resolutions:

• Replacement: We will arrange for a new bouquet to be prepared and delivered at the first available opportunity.
• Refund: If a replacement is not desired, we can process a full or partial refund, depending on the specific circumstances.

The method of resolution will be agreed upon based on your preference and the nature of your complaint. Our team aims to ensure all issues are sorted quickly and to your absolute satisfaction.

Complaints Process

We pride ourselves on our reputation as Covent Garden’s local florist, and we take every complaint seriously. If you are unhappy with our service at any stage or would like to lodge a complaint, please take the following steps:

1. Reach out to our customer care team with details of your order and the issue encountered.
2. Include relevant supporting information, such as photographs, where appropriate, to help us fully understand the problem.
3. Our team will investigate your complaint thoroughly and respond to you with a proposed resolution as soon as possible.
4. We will keep you updated throughout the process and ensure your issue is handled promptly and fairly.

Our Local Commitment to Fresh Flowers

We believe everyone in Covent Garden deserves the joy of truly fresh, stunning flowers. Whether you are treating a loved one or enhancing your business, you can order with total confidence knowing that we stand behind every bouquet we deliver. Thank you for choosing your local Covent Garden florist for your special occasions and everyday floral needs.

Your peace of mind matters to us—if you have questions about our returns, freshness guarantee, or complaints process, please don’t hesitate to contact our friendly team today.