These Terms & Conditions govern the use of the Flower Delivery Covent Garden website (“we”, “us”, “our”) and services for customers (“you”, “your”) placing online orders for flower delivery in Covent Garden and neighbouring areas. By ordering flowers from our online shop, you confirm your understanding and acceptance of these terms. Please review them carefully before placing your order.
Our service specialises in online flower delivery across Covent Garden and extends to surrounding areas including, but not limited to, Soho, Holborn, Bloomsbury, and Mayfair. These Terms & Conditions apply to all customers placing orders for delivery within these regions. For orders outside these areas, please verify delivery eligibility before proceeding.
To place an order for online flower delivery Covent Garden, you must be at least 18 years old and provide accurate, current, and complete information during the checkout process. Orders can be placed through our website by selecting your preferred flower arrangement, specifying delivery details, and completing payment.
Upon placing your order, you will receive a confirmation email outlining your purchase details. Please review this confirmation carefully. If you notice any discrepancies or errors, contact us immediately for correction. We reserve the right to refuse or cancel orders at our discretion, including those which are suspected fraudulent or where delivery is not feasible.
All orders are subject to availability. In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you as soon as possible to offer an alternative product or a full refund.
We accept a range of payment methods as displayed at checkout. You agree that the information provided for payment is correct, and that you are authorised to use the selected payment method. Payment must be received in full before your order is processed and scheduled for delivery.
Prices are clearly indicated on our website and include VAT where applicable. All charges relating to the processing of orders, including any applicable delivery fees, will be displayed before you confirm payment. We reserve the right to change prices and delivery charges at any time, but such changes will not affect orders already accepted and confirmed.
We endeavour to deliver flowers on the requested date to all locations in Covent Garden and the designated surrounding areas. Delivery times are generally within standard business hours unless otherwise specified during checkout. While we strive to meet requested delivery date and time, delivery is subject to conditions such as traffic, weather, or other circumstances outside our control. We do not guarantee exact delivery times and are not liable for delays caused by factors beyond our reasonable control.
It is your responsibility to provide accurate and complete delivery information, including recipient name, address, and contact details. Failure to supply correct details may result in delayed or failed delivery. If the recipient is unavailable at the time of delivery, our driver may attempt to leave the flowers with a neighbour, reception, or follow specific instructions provided at order placement. If none is possible, we will leave a delivery note with details for the recipient to arrange collection or redelivery, where feasible.
Occasionally, it may be necessary to substitute flowers or foliage due to seasonal availability or unforeseen supply limitations. We guarantee that any substitutions will be made using flowers of equal or higher value, maintaining the overall style, value, and colour palette of your chosen arrangement. If substantial changes are required, we will endeavour to contact you for approval prior to dispatch.
If you wish to amend or cancel your order, please notify us as soon as possible. Cancellations or significant changes can only be accommodated before the order has been prepared for dispatch. Orders already in the preparation or delivery phase cannot typically be changed or cancelled owing to the perishable nature of our products.
For cancellations made more than 24 hours before the scheduled delivery, you will be entitled to a full refund. Cancellations requested within 24 hours of the scheduled delivery may be subject to charges or may not be eligible for a refund, especially if the order has already been processed or dispatched. Non-perishable gift items (such as vases or cards) may be amended or cancelled in accordance with statutory consumer rights.
Due to the perishable nature of flowers, we are unable to accept returns for unwanted items once they have been dispatched. However, if you are dissatisfied with the condition of your flowers upon delivery, please notify us immediately with a description and supporting photographs, if possible. We will investigate each case promptly and, if we deem the product is not as described or is faulty, we may offer a replacement, partial refund, or full refund as appropriate.
Refunds will be processed to the original payment method within a reasonable timeframe. We reserve the right to decline requests that fall outside of these terms or appear to be fraudulent or abusive.
We make every effort to ensure our product descriptions, images, and pricing displayed online are accurate and up to date. However, as flowers are a natural product, there may be slight variations in colour, size, and composition due to seasonal or regional supply variances. Decorative accessories and props displayed in photographs are not included unless explicitly stated in the product description.
By ordering online with Flower Delivery Covent Garden, you consent to us processing your personal data in accordance with our Privacy Policy. Your data will be used solely for order processing, delivery, and communication purposes related to your transaction and our services. We do not sell or share your information with third parties except as directly required for order fulfilment or as provided by law.
We take great care to ensure all orders are fulfilled to a high standard and according to your specification. However, our liability is limited in the following ways:
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded by law.
All content displayed on our website, including images, text, logos, and product designs, are the intellectual property of Flower Delivery Covent Garden or its licensors. You may not use, reproduce, or distribute any content in any form without express written permission.
As a customer, you are responsible for:
These Terms & Conditions, and any claims or disputes arising in relation to them, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will apply to future orders, and the latest version will always be available on our website. It is your responsibility to familiarise yourself with the terms prior to placing an order.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Covent Garden regarding your purchase and use of our online flower delivery services and supersede any prior agreements or communications.
If you have any questions regarding these Terms & Conditions or require assistance with your flower order, please visit our Contact Us page for further guidance and support. Our team is committed to ensuring a positive experience for all customers in Covent Garden and surrounding areas.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Covent Garden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Covent Garden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
